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- Missing or broken piece? Free replacement within 30 days
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The Long Way Round: Wooden Marble Run Kit, 294 Pieces
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FAQ
Everything you need to know before you order. Shipping, delivery times and how to reach us. If your question isn't here, write to us and a person will answer.
Our customer support is available Monday to Friday, 9:00 AM to 8:30 PM ET.
Average answer time: within 2 business days.
Where do you ship?
We ship to the United States, Canada and Australia from local warehouses, and shipping is free on every order. US orders arrive in 4 to 7 business days, Canada and Australia in 3 to 7 business days. No customs fees: every order ships from inside your country.
How long will it take to get my orders?
US orders arrive within 4 to 7 business days. Orders to Canada and Australia arrive within 3 to 7 business days.
That breaks down into two parts:
- Processing: 1 to 2 business days. We check your kit before it leaves us, so nothing ships the same hour you order.
- Transit: 3 to 5 business days. Your order ships from a local warehouse inside your country, not from overseas, so there are no customs fees.
You'll get a tracking number by email as soon as your package is on its way. Business days are Monday to Friday, excluding public holidays. An order placed Friday evening starts processing on Monday.
Shipping is free on every order to the United States, Canada and Australia, with no minimum.
If your tracking hasn't moved for more than 3 business days, write to us at support@icraftpuzzles.com and we'll chase it for you.
Any question?
We're a small team and we answer every message ourselves.
- General questions: hello@icraftpuzzles.com
- Order or delivery help: support@icraftpuzzles.com
- Returns: return@icraftpuzzles.com
- Phone: +1 (716) 327-4862
Missing or damaged a part mid-build? Don't improvise. Send us the kit name, the part number from the manual and a photo, and we'll arrange a replacement.